退款政策

Return & Refund Policy

Last Updated: July 21, 2026

Thank you for shopping at VANIYU. We want you to love your new clothes, but if something isn't quite right, we’re here to help. Please review our policy below before initiating a return.

1. Returns & Exchanges

We accept returns within 30 days of the delivery date for a refund or exchange.

To be eligible for a return, your apparel item MUST:

Be unworn, unwashed, and free of stains (including makeup, deodorant, or perfume).
Have all original tags attached, including any hygiene protection seals/stickers.
Be in the original packaging.
Be accompanied by a proof of purchase (order number).

2. Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return:

Swimwear, underwear, lingerie, and bodysuits (unless defective).
Accessories such as earrings, hats, and bags if the seal is broken.
Final Sale or Clearance items marked as "Non-returnable."
Items where the tag has been removed or the hygiene sticker has been peeled off.

3. How to Initiate a Return

Important: Do not send items back without prior authorization.

Contact Us: Email our support team at shanyu26126@hotmail.com with your Order Number and reason for return (e.g., wrong size, damaged).
Approval: Upon approval, we will issue a Return Merchandise Authorization (RMA) number and provide the correct return address.
- Note: Our warehouse is located in China. Please wait for our confirmation email before shipping anything back to avoid lost packages.
Ship: Pack the item securely. Include the RMA number inside the package. We recommend using a trackable shipping service.

4. Refunds

Once your return arrives at our warehouse, it will be inspected within 3-5 business days.

If Approved: A refund will be issued to your original payment method within 5-10 business days. You will receive an email confirmation.
Partial Refunds: Items returned with missing tags, signs of wear, or damage caused by improper handling may be subject to a 20%-50% restocking fee, or rejected entirely.
Original Shipping Fees: These are non-refundable unless the item was defective or we sent the wrong item.

5. Size Exchanges & Fit Issues

Size Issues: If the fit isn't perfect, please return the item for a refund and place a new order for the desired size. This ensures the fastest processing time and guarantees stock availability.
Sizing Chart: Please refer to our size chart before purchasing. Garment measurements are provided in inches/cm. Slight color variations due to monitor settings are not considered defects.
Costs: Customers are responsible for return shipping costs for exchanges or returns due to "change of mind" or "wrong size."

6. Damaged, Defective, or Incorrect Items

We sincerely apologize for any errors. Please email us at shanyu26126@hotmail.com immediately with clear photos of the defect/damage. We will cover all return shipping costs and arrange a replacement or full refund immediately.