物流政策

Shipping Policy

Last Updated: July 21, 2026

Welcome to VANIYU. We are committed to delivering your fashion pieces safely and efficiently. Please review our shipping guidelines below to understand our processing times, delivery estimates, and policies.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after 5:00 PM (GMT+8) will be processed the next business day.
During peak seasons (e.g., Black Friday, Christmas), processing may take up to 5 business days. You will receive an email notification once your order has shipped.

2. Shipping Methods & Estimated Delivery Times

We primarily ship from our warehouse in China via reliable international logistics partners (e.g., YunExpress, Yanwen, DHL eCommerce, or EMS) to balance cost and speed.

Destination	Method	Est. Transit Time	Notes
United States	Standard Shipping	10–18 business days	Trackable
Europe (EU/UK)	Standard Shipping	12–20 business days	May vary by customs
Canada / Australia	Standard Shipping	15–25 business days	Remote areas may take longer
Rest of World	International Mail	15–30 business days	Depends on local postal service

Note: Delivery times are estimates only and commence from the date of dispatch. VANIYU is not responsible for delays caused by customs clearance, natural disasters, strikes, or carrier disruptions.

3. Shipping Costs & Free Shipping

Flat Rate: Calculated at checkout based on weight and destination zone.
Free Shipping: We are pleased to offer FREE Standard Shipping on all orders over $59 USD. Simply add eligible items to your cart, and the shipping fee will be automatically waived at checkout.
Original shipping fees are non-refundable in the event of a return.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website.

Please allow 24–48 hours for the tracking information to update in the system after dispatch.
If tracking shows “Delivered” but you haven’t received it, please check with household members, neighbors, or your local post office before contacting us.

5. Customs Duties & Import Taxes (Important)

All international orders may be subject to import duties, customs fees, and local taxes imposed by your country upon arrival.

These charges are the responsibility of the buyer (recipient).
VANIYU has no control over these charges and cannot predict their amount.
If you refuse to pay customs fees and the package is returned or destroyed, you will be responsible for return shipping costs and any resulting deductions from your refund.

6. Incorrect Address & Undeliverable Packages

Customers are responsible for providing accurate shipping addresses. Please double-check your details before placing an order.
If a package is returned due to an incorrect or incomplete address, the buyer will be responsible for reshipping costs.
We cannot redirect a package once it has been dispatched to the carrier.

7. Lost, Delayed, or Damaged Packages

Lost in Transit: If your tracking hasn’t updated for more than 20 business days, please contact us at shanyu26126@hotmail.com with your order number. We will investigate with the carrier and offer a solution (reshipment or refund).
Damaged on Arrival: If your clothing arrives damaged, please send clear photos of the item and packaging within 7 days of receipt. We will arrange a replacement or refund.
Delayed: International shipping can occasionally face delays beyond our control (customs, weather). We appreciate your patience and will always assist in tracking your VANIYU order.